Customer Support
Contact Us
Eileen Fisher is here to help with questions about orders, shipping, returns, exchanges, product details, and account support. Send a clear message and the support team will reply as soon as possible during customer service hours.
Email Eileen Fisher Support
For customer service, please contact Eileen Fisher by email:
[email protected]The typical response time is 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to Include in Your Message
To help Eileen Fisher review your request quickly, please include the details that apply to your question.
- Your full name and email address used for the order.
- Your order number, if your message is about an existing purchase.
- A short description of the issue or question.
- Product name, size, color, or style details when asking about an item.
- Photos or screenshots if they help explain your request.
Order Support
Contact Eileen Fisher for help with order questions, order details, payment-related questions, or account help connected to your shopping experience.
Shipping Support
For shipping questions, please include your order number and any tracking details available so the support team can review your request.
Returns & Exchanges
If you need help with a return or exchange, contact Eileen Fisher before sending any item back. Include your order number and the item details in your message.
Product Questions
For product questions, include the product name, size, color, fabric, or style information so Eileen Fisher can provide a more helpful reply.
Contact Form Note
Use the contact form on this page if available, or email Eileen Fisher directly at [email protected]. Please do not submit the same request multiple times, as this may delay review.
Your Privacy Matters
Information shared with Eileen Fisher customer support is used to review and respond to your request. Please avoid sending sensitive payment details by email or through the contact form.
