Shipping Policy

Shipping & Delivery

Shipping Policy

Eileen Fisher is committed to making delivery simple and clear. Please review this Shipping Policy for information about Free Worldwide Shipping, order processing, delivery estimates, tracking updates, customs fees, and package support.

Free Worldwide Shipping

Eileen Fisher offers Free Worldwide Shipping on eligible orders. There is no standard shipping fee added for worldwide delivery.

Shipping availability may depend on the delivery address, order details, product availability, and local delivery conditions.

Order Processing Time

Orders are usually processed within 1–3 days after the order is placed and payment is confirmed.

Processing time includes order review, item preparation, and packing before shipment.

Estimated Delivery Time

Estimated delivery time is typically 2–5 days after the order has been shipped.

Delivery timing may vary due to destination, local delivery conditions, customs review, holidays, weather, or other carrier-related delays.

Shipping Destinations

Eileen Fisher provides worldwide shipping service. Please make sure your delivery address is complete and accurate before placing your order.

  • Enter the full recipient name and delivery address.
  • Include apartment, suite, unit, building, or floor details when applicable.
  • Use a valid email address so order and tracking updates can be sent correctly.
  • Review all shipping details before submitting your order.

Shipping Rates

Eileen Fisher offers Free Worldwide Shipping. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.

If such fees occur, they will be covered by us. Customers are not required to pay separate customs duties, import taxes, brokerage fees, or other government charges for eligible shipped orders.

Tracking Information

Once your order has shipped, tracking information will be updated within 1–3 days after shipment.

Tracking updates may take time to appear after the package is handed over for delivery. If your tracking information has not updated after this period, contact Eileen Fisher customer service for assistance.

Wrong or Incomplete Address

Customers are responsible for entering the correct shipping information at checkout. If you notice an incorrect or incomplete address, contact Eileen Fisher customer service as soon as possible at [email protected].

We will do our best to help before the order ships. Once an order has been shipped, address changes may not be possible.

Customs, Duties & Taxes

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.

If these fees are charged during the delivery process, they will be covered by us. Please contact customer service if you receive a customs, duty, tax, brokerage, or government-charge notice related to your order.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, damaged, or delivered incorrectly, please contact Eileen Fisher customer service for support.

  • Include your order number and email address used for the order.
  • Provide your tracking number, if available.
  • Describe the issue clearly.
  • Attach photos if the package or item arrived damaged.
Delivery delays may occur due to weather, holidays, local delivery disruptions, customs review, or other events outside normal processing. Eileen Fisher will review your request and provide the next steps when you contact customer service.

Contact Information

For shipping questions, tracking updates, delivery issues, incorrect address support, or customs-related concerns, contact Eileen Fisher customer service:

Email: [email protected]

Please include your order number, tracking number if available, and a clear description of your shipping request so we can assist you more efficiently.