Overview

These Terms of Service apply to your use of the Eileen Fisher website and online store. By accessing this website or purchasing from Eileen Fisher, you agree to follow these terms and all related store policies.

Please read these terms carefully before using the website. If you do not agree with these terms, you should not use the website or place an order through Eileen Fisher.

Acceptance of Terms

By visiting the Eileen Fisher website, creating an account, submitting information, placing an order, or contacting customer support, you confirm that you understand and accept these Terms of Service.

Eileen Fisher may update these terms from time to time. Continued use of the website after updates are posted means you accept the revised terms.

Online Store Terms

You may use the Eileen Fisher online store only for lawful personal shopping purposes. You agree not to misuse the website, interfere with store operations, or attempt to access systems or information without permission.

• You must provide accurate and current information when placing an order.
• You may not use this website for fraudulent, abusive, or unauthorized activity.
• You may not copy, scrape, disrupt, or misuse website content or store features.
• You are responsible for keeping your account login details secure if you create an account.

Product Information

Eileen Fisher aims to present product information clearly, including item names, descriptions, colors, sizes, materials, images, and availability details where applicable.

Product images and colors may appear differently depending on your screen, device, browser, lighting, or display settings. Please review product details carefully before placing an order.

Pricing & Availability

Prices, promotions, product availability, and product details may change without notice. Eileen Fisher may correct errors, update information, limit quantities, or cancel orders when necessary due to pricing errors, stock issues, payment issues, suspected fraud, or other store-related concerns.

Discounts, deals, coupon codes, sale offers, and promotional messages apply only according to the terms shown at the time of purchase.

Orders & Payment

When you place an order with Eileen Fisher, you agree to provide accurate billing, delivery, contact, and payment information. Orders are subject to review, acceptance, payment authorization, and product availability.

• Order confirmation does not always mean an order has been fully accepted or shipped.
• Eileen Fisher may contact you if additional order information is needed.
• Payment must be completed through the available checkout payment methods.
• If payment cannot be verified or completed, the order may be delayed or canceled.

Shipping Policy Reference

Eileen Fisher offers Free Worldwide Shipping as described in our Shipping Policy. Order processing, estimated delivery timing, tracking updates, customs handling, and delivery support are explained in the Shipping Policy.

Please review the Shipping Policy before placing an order so you understand shipping timelines, delivery details, and what to do if a package is delayed, damaged, or delivered incorrectly.

Return Policy Reference

Eileen Fisher offers 30 Days Free Returns on eligible items as described in our Return Policy. Return eligibility, item condition requirements, refund timing, exchanges, and return instructions are explained in the Return Policy.

Customers must contact customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

Account Information

If account features are available, you are responsible for maintaining the accuracy of your account information and protecting your login details. You are also responsible for activity that occurs under your account.

Contact Eileen Fisher customer support if you believe your account information has been used without permission or if you need help updating account details.

Prohibited Uses

You agree not to use the Eileen Fisher website, content, products, or services for prohibited purposes, including but not limited to:

• Violating any applicable laws or regulations.
• Submitting false, misleading, or fraudulent information.
• Attempting to interfere with website security, checkout, payment systems, or store operations.
• Uploading or transmitting harmful code, malware, spam, or abusive content.
• Collecting, scraping, or using website content without permission.
• Infringing on intellectual property, privacy, or other rights of Eileen Fisher or any third party.

Intellectual Property

The Eileen Fisher website may include text, product images, graphics, logos, design elements, icons, page layouts, and other content owned by or licensed to Eileen Fisher.

You may not copy, reproduce, modify, distribute, display, sell, or use website content for commercial purposes without written permission from Eileen Fisher or the appropriate rights holder.

Third-Party Links

The Eileen Fisher website may contain links to third-party websites or services. These links are provided for convenience and do not mean Eileen Fisher controls or is responsible for third-party content, privacy practices, policies, or services.

You should review the terms and privacy policies of any third-party website before using it.

Disclaimer

Eileen Fisher works to keep website content accurate and available, but errors, delays, interruptions, or outdated information may occur. Website access and store features may be updated, suspended, or changed without notice.

Product descriptions, pricing, availability, promotions, and website information may be corrected or updated when needed.

Limitation of Liability

To the fullest extent permitted by applicable law, Eileen Fisher will not be responsible for indirect, incidental, special, or consequential losses related to your use of the website, inability to use the website, order delays, website errors, third-party services, or unauthorized use of your account.

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

Changes to These Terms

Eileen Fisher may revise these Terms of Service from time to time. Updates will be posted on this page with a revised “Last updated” date.

It is your responsibility to review these terms periodically. Continued use of the website after changes are posted means you accept the updated terms.

Contact Information

If you have questions about these Terms of Service, store policies, orders, shipping, returns, exchanges, or account support, please contact Eileen Fisher customer service:

Email: [email protected]