Information We Collect

Eileen Fisher may collect information that you provide directly, information related to your shopping activity, and technical information collected through website tools.

• Contact details, such as your name, email address, billing details, and delivery information.
• Order details, including products purchased, sizes, colors, order numbers, and transaction records.
• Account information if you create or use an account on our website.
• Customer service messages, return or exchange requests, product questions, and related communication.
• Website activity, such as pages viewed, items added to cart, device information, browser type, and general usage data.

How We Use Information

Eileen Fisher uses customer information to operate the online store, provide customer support, process orders, improve the shopping experience, and communicate with customers.

• To process, confirm, fulfill, and manage orders.
• To respond to customer service questions, return requests, exchange requests, and account help.
• To provide order updates and important store communications.
• To improve website performance, product presentation, navigation, and customer experience.
• To help detect, prevent, or respond to fraud, unauthorized activity, security issues, or policy violations.

Order Processing

When you place an order with Eileen Fisher, we use the information you provide to confirm your purchase, prepare the order, manage delivery details, handle customer service requests, and maintain accurate order records.

Please make sure your contact and order information is accurate so we can provide order-related support when needed.

Payment Information

Eileen Fisher uses PayPal, Stripe, and Credit Card payment options to process payments securely. Payment details are handled by the selected payment processor during checkout.

Eileen Fisher does not ask customers to send full payment card numbers, passwords, or sensitive payment credentials by email. Please do not include sensitive payment information in customer service messages.

Cookies and Analytics

Eileen Fisher uses cookies and analytics tracking to support website functionality, understand how customers use the site, improve navigation, remember preferences, support cart features, and review general website performance.

• Essential cookies may help the website operate properly.
• Preference cookies may help remember certain browsing or shopping choices.
• Analytics tools may help us understand website traffic and customer interactions.
• Marketing-related cookies may help measure the performance of promotional messages when applicable.

You can adjust cookie settings through your browser. Some website features may not work properly if certain cookies are disabled.

Email Marketing

If you subscribe to Eileen Fisher email marketing, we may use your email address to send promotional messages, product updates, sale information, discount notices, and other store communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting customer service at [email protected].

Service Providers

Eileen Fisher may share information with service providers that help operate the online store, process payments, manage orders, support website functionality, provide customer service, deliver email communications, analyze website performance, or support fraud prevention.

These service providers should use customer information only as needed to provide their services to Eileen Fisher.

Data Security

Eileen Fisher uses reasonable measures designed to help protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

No online transmission or storage method can be guaranteed to be completely secure. Customers should protect their account login information and contact us promptly if they believe their account or order information has been misused.

Data Retention

Eileen Fisher keeps customer information for as long as needed to provide services, maintain order records, respond to customer requests, comply with applicable obligations, resolve disputes, and support legitimate store operations.

Retention periods may vary depending on the type of information, the purpose for collection, and operational needs.

Customer Privacy Rights

Depending on your location, you may have privacy rights related to your personal information. These may include the right to request access, correction, deletion, or information about how your data is used.

To submit a privacy request, contact Eileen Fisher at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Eileen Fisher does not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review the request.

International Users

If you visit or purchase from Eileen Fisher from outside the country where our website services are operated, your information may be processed in locations where our store systems, service providers, or payment processors operate.

By using our website, placing an order, or contacting customer service, you understand that your information may be processed as described in this Privacy Policy.

Policy Updates

Eileen Fisher may update this Privacy Policy from time to time to reflect changes in our store practices, website features, customer service processes, or privacy-related requirements.

When updates are made, the “Last updated” date near the top of this page will be revised. Please review this page periodically for the latest information.

Contact Information

If you have questions about this Privacy Policy, customer information, email marketing, cookies, or privacy requests, please contact Eileen Fisher customer service:

Email: [email protected]