Returns & Exchanges
Return Policy
Eileen Fisher wants your shopping experience to feel simple and clear. Please review this return policy before sending any item back, and contact customer service first so we can provide the correct return instructions and return details.
30 Days Free Returns
Eileen Fisher offers 30 Days Free Returns on eligible items. The return window begins from the date your order is delivered.
To begin a return, customers must contact our customer service team before sending any item back. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, the item must meet the return requirements below.
- The return request must be made within 30 days of delivery.
- The item must be unused, unworn, unwashed, and unaltered.
- The item must be returned with original tags, labels, packaging, and accessories when applicable.
- The item must not show stains, odors, damage, wear, or signs of use.
- The item must be approved by customer service before it is sent back.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items marked as final sale at the time of purchase.
- Items that have been worn, washed, altered, damaged, or used.
- Items returned without original tags or packaging when required.
- Items sent back without first contacting customer service.
- Gift cards, if applicable.
How to Start a Return
To start a return, email Eileen Fisher customer service at [email protected]. Please wait for return instructions before mailing anything back.
Include the following details in your message:
- Your full name and email address used for the order.
- Your order number.
- The item name, size, color, and quantity you want to return.
- The reason for your return request.
- Photos if the item arrived damaged, defective, or incorrect.
Return Shipping Cost
Eligible returns within the 30-day return window qualify for free return support after customer service approves the request and provides return instructions.
Returns that are not approved, are outside the return window, or do not meet the return conditions may not be accepted.
Refund Process
After the returned item is received and inspected, approved refunds are processed within 3–15 days.
Refund timing may vary depending on the payment provider or bank. Original payment methods are generally used for approved refunds unless otherwise stated by customer service.
Exchanges
If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back.
Exchange availability depends on product availability at the time your request is reviewed. If an exchange is not available, customer service may guide you through a return and new purchase process.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact Eileen Fisher customer service as soon as possible. Please include your order number, a description of the issue, and clear photos of the item and packaging.
Our customer service team will review your request and provide the next steps.
Final Sale Rules
Items marked as final sale are not eligible for return, exchange, or refund unless required by applicable law or unless customer service confirms an issue with the item.
Please review product details carefully before purchasing any final sale item.
Contact Information
For return questions, exchange support, damaged item claims, or refund updates, contact Eileen Fisher customer service:
Email: [email protected]
Please include your order number and the details of your request so we can assist you more efficiently.
